> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.guestboard.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Trouble Logging In?


# Troubleshooting Login Issues


### Why is there no password?

As of October 2019, Guestboard now uses **passwordless authentication** for both registration and logging in.  This is growing security trend and widely considered _even more_ secure than traditional passwords. [Here is a good explanation](https://www.okta.com/security-blog/2018/04/is-passwordless-authentication-actually-secure/) on the benefits and growing popularity of passwordless authentication.

If you created an account prior to 10/19, and wish to continue using a pre-existing password, you can click the text link that says **Have an Existing Password?** to reveal a password field and enter it there.  Of course, you may also choose to send yourself a magic login link if you wish.  

### Requesting a Magic Link

If you have already registered and are trying to log in on a new device or browser, you'll see the login screen asking for the email address that is registered with your account.  After entering your email, simply click **Send Me a Login Link**.  

This will quickly trigger a **Magic Authentication Link** email to be sent to that address, securely confirming your credentials.  


![Secure Magic Link Login Email](https://storage.crisp.chat/users/helpdesk/website/c349e242f340a800/screen-shot-2019-12-18-at-9494_kcyagx.png)

After clicking the secure link in the email, you will be instantly redirected successfully to your Guestboard, and _will not need to re-authenticate in the near future on that device. _

### I haven't received my Magic Login Link email!

Occasionally, requests make take longer to deliver than anticipated.  If you do not receive your login email right away, please do the following: 



###### 1. Check your Spam/Promotions folders
 
It happens to the best of us, sometimes. 😔


###### 2. Try requesting again (one time!)

It's possible you entered an incorrect email address or a typo was present. Please try again, confirming that your email is entered correctly.  


||| ⚠ **Important: ** Please refrain from making many repeated requests, as this can inadvertently cause your email to be flagged for abuse. 

###### 3. Wait for your email to arrive 🕓

We apologize for the inconvenience. After some time, your deferred login link email will arrive.  If you receive an error saying that the link is expired, please request a new login link, which should send you another email right away.